Shipping Policy

Processing Times

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with your order details once your purchase has been placed.


Shipping Times

We offer worldwide shipping. Delivery times vary depending on your location:

 

  • United States, Canada, Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • South Africa & Rest of World: 10–20 business days

 


Please note that these are estimated delivery times and may be affected by factors outside of our control (such as customs delays or courier disruptions).


Shipping Confirmation & Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order directly from our website using the “Track Your Order” page.


Shipping Costs

We offer free worldwide shipping on all orders unless otherwise stated during checkout.


Customs & Duties

International orders may be subject to import duties or taxes once the shipment reaches your country. These charges are the customer’s responsibility and vary from country to country.


Delayed or Lost Packages

If your order does not arrive within the estimated delivery timeframe, please contact us at hello@shoppilatespro.com and we will investigate the issue with our logistics partners.


Contact Us

For any questions regarding shipping or delivery, please email us at hello@pilatespro.com